Resources for Staff

Missouri State University has many resources to assist with working online. Below are some of the resources available to staff.

Connectivity Options

The University understands that not all staff will have access to the Internet while away from campus, but there are options for getting you connected.

The Keep Americans Connected Pledge

The FCC has asked broadband and telephone service providers and trade associations to take the Keep Americans Connected Pledge to ensure that Americans do not lose access to their broadband or telephone connectivity during this health crisis.

  • Comcast: Offering free WiFi for 60 days to low-income families and free public access to Xfinity WiFi hot-spots.
  • Charter Communications: Offering free Spectrum broadband and WiFi service for 60 days to new subscribers and free public access to their WiFi hot-spots through the end of the year. 
  • AT&T: Unlimited data to existing internet customers, and $10/month plans for low-income families.
  • Verizon: Took the Keep Americans Connected Pledge and will waive late fees, service disconnections, and overage charges through June 30, 2020.
  • T-Mobile and Sprint: Offering unlimited data to existing customers and all hotspot-capable handsets will be enabled with 20GB of hot-spot service per month through June 30, 2020. Late fees and service disconnections are also waived through June 30, 2020.

In addition to the above companies, many public libraries provide free WiFi access that extends to their parking lots and some are open for computer and Internet access.

VPN and Remote Desktop

Staff who need to access files shares and internal systems and applications while off campus will need to use a Virtual Private Network (VPN). Many staff will not need to use the VPN for their daily work, but if you do need access please send an email to InformationSecurity@MissouriState.edu with a brief description of the academic or business reason you need access to the VPN.

Learn more about using the VPN

Request Help with the VPN

In addition to using the VPN, staff might also need to use a remote desktop connection to access their work computer from off-campus. In order to do this, the work computer will need to be configured for remote access and access to the VPN is required.

Learn more about using Remote Desktop Connection with your PC

Avaya Softphone

The Avaya softphone is a telephone created to run on your Windows PC, instead of a physical device on your desk. It provides the ability to make & receive calls using your computer’s microphone and speakers. If you are making a call, the number appears as though it is coming from the University’s phone system. For example, the caller ID shows “Missouri State University”. To gain access to the softphone and get more information about it, please go to the Avaya Softphone page, click “Continue”, and log in with your University network login and password. The requirements to use the softphone and instructions to get access and configure it on your computer can be found there.

Update Your Voicemail Message

Staff working remotely should update their voicemail message using the below instructions.

Message Template: 

This is [Name] of Missouri State University [department/division name]  Due to the COVID-19 pandemic, I am working remotely but am happy to respond to your call.  Please leave your name, number and a brief message and I’ll return your call as soon as possible. Optional:  Please note, the area code that will appear when I call is [xxx]

When dialing into the system from outside your office: 

  1. Dial 417-836-5888       
  2. Press the # key 
  3. Enter your extension 6xxxx
  4. Enter your security code
  5. Enter 3-1-3-2-2 
  6. Follow the instructions
  7. Record your message
  8. Enter 2 when you have finished recording
  9. Enter 5 to save the message

When dialing into the system from your office phone: 

  1. Dial 6-5888
  2. Enter your security code
  3. Enter 3-1-3-2-2 
  4. Follow the instructions
  5. Record your message
  6. Enter 2 when you have finished recording
  7. Enter 5 to save the message

Electronic Fax

An electronic fax service is available to MSU personnel.  With this service, sending and receiving of faxes can be accomplished exclusively through email, although other methods are also available.  This allows subscribers easy transmission and receipt of faxes electronically from the office, home, or anywhere access to email is available. 

Learn more about Electronic Fax

Office 365 Education

The University provides licenses for Office 365 Education to all faculty, staff, and students. This powerful suite of tools provides several options for working online.

Training and Support

Microsoft has extensive online video training. Computer Services also offers live, virtual training sessions on Office 365 applications. The Help Desk Service Portal and online Knowledge Base offer extended support for Office 365 Education.

Visit the Help Desk Service Portal and Online Knowledge Base

Multi-factor Authentication (MFA)

Employees whose accounts require MFA should ensure that they have an authentication option other than their office phone number available. Good options for remote work include the Microsoft Authenticator app, text messages to a cell phone, and voice calls to a home phone. Review your authentication options to ensure that you can continue to authenticate while working remotely. If you are unable to authenticate because your second factor is not available, contact the Information Security Office at InformationSecurity@missouristate.edu or 417-836-5226.

Email with Outlook Online

When working remotely, email is a crucial communication tool. Staff should ensure they know how to access their email online and check it regularly.

The most important thing to remember is that your email address is not the same as your login username for accessing email online. Staff will login to email with their BearPassLogin@Login.MissouriState.edu or BearPassLogin@MissouriState.edu, depending on when your account was created. See the below instructions for more information.

How to Login to Office 365 Email

Microsoft Teams

The Microsoft Teams application allows staff to create online, collaborative Teams for their units and departments. Teams offers the following features:

  • Web and video conferencing via Teams meetings. Screen share, use a whiteboard, take notes, record sessions for later viewing, and more during Teams meetings.
  • Audio conferencing for when the web and mobile apps are unavailable or inaccessible.
  • Post conversations and announcements.
  • Create different Channels within the Team for different topics/purposes.
  • Share files with the Team.
  • Incorporate other Office 365 applications into the Team.

Learn more about Microsoft Teams

Office 365 Web Apps

Office 365 Education includes free downloads of the full Office suite for home use, but it also includes access to the Office web applications for Word, PowerPoint, Excel, and OneNote.

  • Word Online - This application allows you to collaborate with other users in real-time while working on documents. Easily share with other University users and incorporate them into other applications, like Microsoft Teams.
  • PowerPoint Online - Create presentations and easily capture video/audio. You can share with other University users and even export presentations to Microsoft Stream.
  • Excel Online - Collaborative and individual workbooks for creating spreadsheets and managing data. Easily share with other University users and incorporate them into other applications, like Microsoft Teams.
  • OneNote Online - Use virtual notebooks for collaboration, note taking, and more. OneNote can also be utilized within Microsoft Teams.

Learn more about the Office 365 Web Apps

Learn more about OneNote

Zoom

Zoom is a third-party web and video conferencing technology used by select University departments and units for meetings and distance learning purposes. Zoom allows students to:

  • Join online sessions and meetings
  • Call into meetings when internet is slow or inaccessible
  • Chat with colleagues
  • Share tools and files
  • Participate in breakout groups and collaboration
  • Use a whiteboard to illustrate discussions and concepts

Training and Support

The Computer Services Help Desk is the first point of contact for Zoom support. 

Request Help with Zoom

Learn more about Zoom